Opportunities

Customer Service & Distribution Operative

Bristol | Full-time

Join the Minirigs Team

Minirigs is a small, independent team based in Bristol, and we’re proud to build some of the best portable sound systems in the world. Our gear is designed, tested, and shipped right here, and we’re looking for someone who shares our passion for high-quality audio and great service to join the crew.

This is a hands-on role where no two days are quite the same. You’ll be the voice of Minirigs for our customers one minute and making sure their orders are packed and ready for the courier the next. If you enjoy a bit of variety, like taking ownership of your work, and want to be part of a close-knit team where your contribution actually matters, you’ll fit right in.

What you’ll be doing

  • Replying to customer support tickets online and answering phone calls with a helpful attitude
  • Giving product advice and helping customers with basic troubleshooting 
  • Processing, picking, and packing orders to get them out the door on time
  • Looking after our customers on Amazon, eBay, and Etsy 
  • Handling the essential admin like customs paperwork and shipping labels 
  • Managing delivery claims with Royal Mail and UPS and checking courier invoices 
  • Keeping the warehouse organised and making sure we never run out of packaging 
     

You’ll be a great fit if you:

  • You are genuinely organised, methodical and have a sharp eye for detail
  • Have experience in customer service, admin, retail, fulfilment or logistics
  • Are  comfortable using computers and picking up new online systems quickly 
  • Communicate clearly and professionally both in writing and on the phone
  • Bring a calm, friendly and helpful energy to the team
  • Take initiative and adapt easily
  • Have an interest in music, audio gear, and the Minirigs brand
  • You’re looking for a place to grow your career long-term 
     

Why join us?

We’re an independent UK brand with a big reputation, and we value the people who help us stay there. You’ll get to work in a relaxed but focused environment where your hard work is recognised.

As you settle in, there’s plenty of room to grow. You’ll have the chance to get involved in the Minirigs shop or even spend time in our repairs workshop learning exactly how our speakers are built. Plus, you’ll get staff discounts on Minirigs kit and a chance to build skills across the whole business.
 

The kind of person who thrives here

We value people who are reliable and take pride in doing a job properly. You should be just as happy solving a problem on a laptop as you are being on your feet in the warehouse. We’re a small team, so a "can-do" spirit is everything.

Details

Location

City Business Park, Bristol, BS5

Hours

9am–5pm Monday–Friday. 35 hrs (full-time)

Salary

£24,500 to £27,000 per year (depending on experience)

Interested?

Please email your CV and a short cover note explaining why you are interested in this role to:

support@minirigs.co.uk