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Terms and Conditions

Website terms and conditions of sale.

This page (together with any documents referred to on it) tells you the terms and conditions on which we supply any of the products (Product) listed on our website (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.


1.1 We operate the website We are PASCE Limited, a company registered in England and Wales under company number 07196012. Address PASCE Ltd, Unit 4, City Business Park, Easton Road, Bristol, BS5 0SP, UK. If you would like to contact us please email


2.1 After placing an order, you will receive an e-mail from the payment gateway provider (paypal etc) confirming your payment. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you once we have received payment from you. The contract between us (Contract) will only be formed when we send you the Order Confirmation.
2.2 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions, the payment acknowledgement and the order confirmation for your own records. If you wish to obtain specific details of your previous orders please contact us.
2.3 Please contact us if you wish for a VAT receipt.


3.1 Delivery charges are not included in the product price. The delivery charge options and estimated timescales are added in the checkout section. These will be confirmed in your order confirmation.
3.2 Order are typically shipped using Royal Mail tracked 48 and special delivery services. All these services require a signature upon receipt.
3.3 We will make every effort to process and ship your order by 4pm the next working. We will contact you as soon as reasonably possible if there is a delay in shipping.
3.4 We make every effort to deliver the product within the estimated timescale; however delays in delivery are often out of our control. If your order has not arrived within the expected timescale please contact us to track the item.
3.5 Risk of loss and damage to the product passes to you on the date when the product is delivered and signed for.


4.1 If your delivery address is in the UK or EU and the item has not arrived within 30 days, you will be entitled to a replacement item or refund.
4.2 If your delivery address is outside of the UK or EU and the item has been declared lost by the courier or mail service provider, you will be entitled to a replacement item or refund.
4.3 If the original lost item is eventually delivered, you must return it immediately or pay the full retail price of the item.


5.1 The price you pay is the price displayed on this website at the time we receive your order. However, while we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the product you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the product, you will receive a full refund.
5.2 Ownership of the Product will only pass to you when the product is delivered to you subject to us receiving full payment of all sums due in respect of the Product, including delivery charges.


6.1 We warrant to you that any product, cables or accessories purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes described on our website.
6.2 Faulty products may be returned within 12 months from the date of dispatch. Repair of the fault, refunds (partial of full) or replacement of any product may be issued at our discretion following a review of the fault and its cause.
6.3 Faulty cables and accessories included with the product or bought separately will be replaced within 3 months from the date of purchase. We will require satisfactory proof of the fault before issuing the replacement.
6.4 We offer no warranty on cables or accessories after this 3 month period.
6.5 We offer no warranty on products after this 12 month period.


7.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen (14) working days, beginning on the day after you received the Product. In this case, you may receive a full refund of the price paid for the Product plus the original delivery charges subject to the terms of our refunds policy. 
7.2 To cancel a Contract, you must inform us in writing. You must also return the Product to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation (see clause 8.3 below).
7.3 If a received product is not as described or of satisfactory quality (see clause 6.1 above), you may claim the short term right to reject goods within 30 days of receipt of the Product (see 8.1 (c) below). After 30 days, you may return the product for repair or replacement (8.1 (b) below).


8.1 If you return a Product to us:
(a) because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 7.1 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges (subject to clause 8.3 below). However, you will be responsible for the cost of returning the item to us.
(b) because the product is faulty (see clause 6.1 above) we will examine the returned product and if found to be faulty, we will repair, replace or refund the product (at our discretion). We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund or replacement. If we are repairing the product, we will notify you by email of the estimated repair time.
(c) because you claim right to reject (see clause 7.3 above) within 30 days from receipt of the product, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of right to reject. In this case, we will refund the price of the Product in full, and any applicable delivery charges (subject to clause 8.3 below). You will be responsible for returning the product to us at reasonable cost, which will be also be refunded.
8.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
8.3 Under 34(9) of the Consumer Contracts Regulations 2013, you may not be eligable for a full refund for products returned under 8.1 above, if the value of the goods has been diminished as a result of your handling of the goods. 


9.1 All returns and correspondence to be made to our business address: PASCE Ltd, Unit 4, City Business Park, Easton Road, Bristol, BS5 0SP, UK.
9.2 Please use a reliable SIGNED FOR and TRACKED delivery or courier service. Responsibility for the returned item will only pass to us upon signature of that item at the above address.

10. Pre-orders

10.1 Terms set out in this section (10) cover pre-order items only. In-stock items ordered at the same time are not covered by this section and fall under our standard terms and conditions.
10.2  The pre-order agreement is established once the customer submits an order for a pre-order item and makes the required payment or deposit.
10.3 Pre-order Payments do not assure the immediate availability of the Product; rather, they represent your offer to purchase the Product upon its general release for sale.
10.4 To initiate a Pre-order, you must provide specific details, including but not limited to your name, address, and billing information. If any changes occur to the provided details, such as name or address, you must promptly update this information.  Failure to provide or update accurate information may result in our inability to notify you of the Pre-order availability, dispatch the order to you, or refund any applicable Pre-order payments.
10.5 The estimated delivery date for pre-order items will be communicated to the customer at the time of purchase.
10.6 Unforeseen circumstances or events beyond our control might affect the delivery timeline. In such cases, we will make reasonable efforts to update customers on any delays.
10.7 Detailed descriptions of the pre-sale item, including specifications, features, and any limitations, will be provided. However, minor changes or adjustments may occur before the final release.
10.8 Either party, either you or PASCE Ltd, holds the right to cancel a Preorder at any time before our notification that the Product has been dispatched or is ready for collection ("Despatch Notice"), regardless of the reason. In the event of cancellation before the Despatch Notice, you will be eligible for a complete refund of your pre-order Payment.
10.9 Refunds may be issued following the pre-order cancellation above. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


11.1 If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Product.
11.2 We will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability. Any technical information contained within the site relating to product performance is provided on an “as is” basis, stated to the best of our knowledge at the time of writing. We do not offer any warranty of replicability.
11.3 We exclude all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
11.4 We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.


12.1 We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of related products and services.


13.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
13.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, reverse engineer or create derivative works of such material and content.


14.1 This contract between you and us is binding on you and us and on our respective successors and assignees.
14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


15.1 We have the right to revise and amend these terms and conditions from time to time
15.2 You will be subject to the policies and terms and conditions in force at the time that you order product from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.


A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.