Q. When will my order be delivered?
A. Free UK shipping is usually Royal Mail 48 Tracked and Signed which typically takes 2-3 days.
We offer a next working day delivery option for UK orders (usually sent by DPD) which is an extra £8. Please note that weekends are not counted as working days so orders on Friday with next day shipping will be delivered on Monday. The cut off time for next day orders is 3pm.
International delivery times can vary but we will always use a tracked or signed for service when possible.
Q. Do I need to order any extra accessories with the Minirig or Subwoofer?
A. No, both the Minirig and Subwoofer come with a charger cable, audio cable and nylon case.
Q. Do you ship outside of the UK?
A. Yes! We ship worldwide, simply put in your delivery address and it will automatically work out the correct postage costs for you at the checkout.
Q. If I order a bundle deal do all items have to be the same colour?
A. You are welcome to select different colours of Minirigs/Subwoofer in the package deal. Simply select each item individually in the desired colour and you'll be given the bundle price at checkout.
Q. Do you still sell charger cables for the V1 Minirigs?
A. The new style charger cables for the Bluetooth Minirig are also suitable for use with the V1 Minirig and Subwoofer so it is fine to order one of those as the old style ones are no longer available.
Q. I don’t have a PayPal account, can I still order a Minirig?
A. Yes! You can pay on the website without a PayPal account as it will allow you to checkout as a "guest". Unfortunately we do not have the facility to process a card payment over the telephone but if you are having problems placing an order please email firstname.lastname@example.org and we’ll be able to help you
Q. Can I charge the Minirig using the mains USB adapter that came with my phone?
A. You must check the the current rating of your USB power supply meets the charging current requirement of your Minirig product . Most modern phone chargers are more than adequate for all Minirig products, and any charger capable of 1500mA will work for all our products.
Q. Can I charge my Minirig while still playing music through Bluetooth or Aux connection?
A. It is fine to use the Minirig while it is on charge however we do not recommend leaving it permanently connected to a power supply. (Please see below)
Q. Can I leave the Minirig constantly connected to a power supply?
A: You could leave the speaker permanently on charge but its not recommended, unless it's absolutely necessary such as an installation when there Minirig is fixed in place and not easily accessible. Leaving your Minirig on charge 24/7 will shorten the battery life but only over the course of years. Its much better for the battery if you charge it overnight when its low, this will also save your electricity bill and the planet. Keeping a USB charging adapter on 24/7 wastes power.
Q. Can I replace the battery in my Minirig?
A. Yes but the battery is not user-replaceable. Given normal use, it should last years and years. There are many Minirigs out there 5+ years old which are still going strong. If you do need to replace it in a few years, we can do this for a standard £40 (plus shipping) repair charge.
Q. Why does the Minirig have a round charger port instead of a standard micro USB?
A. There are several reasons:
- Micro USB is the standard right now, but every few years the standard changes and the old connectors become obsolete. Mini USB was replaced by Micro USB and now reversible USB micro C will be replacing the micro connector soon.
- We use a 5.5/2.1mm barrel socket which is, in fact, one of the most common power connectors and has been around for decades. It's not going anywhere.
- It's round form and size perfectly matches the Minirig audio sockets and look of the product.
- Small USB connectors are difficult to plug in, especially as you have to get them the right way round. The big round barrel socket is much easier to use and plug in.
- It's airtight whereas micro-USB is not - this is vital as it forms part of the acoustic enclosure
- It's much more adaptable. For example, we can use it to take power out and put power in with a variety of voltages and currents.
- It's much more robust, reliable and longer lasting than micro USB as the connector pins are larger and less delicate
Q. Can I pair v1 and v2 bluetooth Minirigs
A. The new MRBT-2 Minirig comes with the latest Bluetooth 4.2 software with improved stability. Unfortunately, this means the MRBT-2 will not pair with the original Bluetooth Minirig (pre-March 2017) in wireless stereo. If this is relevant to you, visit our support section for more information. They are still 100% compatible via aux (cable) mode and will work together as a wired stereo 2.1 system with the Minirig subwoofer.
Q. Can I pair a Minirig Mini with a Minirig v2 or v3
A. Yes either via bluetooth or aux (cable) mode and as a stereo 2.1 system with the Minirig subwoofer. Just bear in mind that the Minirig can go louder than the Minirig Mini so you may notice a difference in volume.
Q. Will a Minirig 3 work with a Minirig 2 speaker?
A. Yes, they will pair in wireless stereo and can be connected via aux cables. However, for the best sound we recommend using two of the same products. Also, the Minirig 3 in high gain mode is 6db louder than all other Minirig products so there will be a volume level difference in high gain mode. In low gain, the volume levels are all the same.
Q. Can I use the Subwoofer by itself or does it need a Minirig speaker?
A. The subwoofer is not a standalone product so needs to be used with another speaker to improve the bass response. It is designed to work in perfect harmony with Minirigs for the best possible sound.
Q. Can I connect to the Subwoofer via Bluetooth?
A: The subwoofer is not Bluetooth enabled at the moment as the sub always needs to be used alongside another speaker. You can connect via Bluetooth to the Minirig and then link out with an audio cable to the subwoofer. Full details of how to achieve this set-up are available on our support pages or in the User Guide.
Q. Do the Minirig 3 and Minirig Mini work with the subwoofer?
A.The Minirig 3 and Minirig Mini work really well with the Minirig Sub. These newer products do not reduce bass when you plug in the sub, instead, they work together complementing each other. This way you get the right amount of bass at all volume levels.
Q. I hear a slight pop at the start of a track when the bass kicks in with my Minirig 1/2. Is this normal?
A. Yes. The Minirig 1 and 2 use a unique analog adaptable eq which has a cleaner sound and zero latency compared with digital DSP in aux mode. The downside of this is that when it adapts to the music (reduces bass at higher volumes) it will "switch" to a different eq setting which can be audible as a quiet "pop". It is not normally noticeable but in high gain and with very dynamic music, it can become apparent.
To reduce the effects, use the Minirig in LOW gain. Also, plugging an aux lead into one of the outputs when in Bluetooth mode will simulate a subwoofer and "fix" the eq.
The Minirig 3 and the Minirig Mini is a fully digital DSP so the bass enhancement changes smoothly and dynamically.
Q. My Minirig stops playing music after around 30 minutes but the LED stays on, is this normal?
A. There is a power saving feature on the Bluetooth Minirig which will put the Minirig into standby mode if it does not detect a signal for a certain amount of time. This can be triggered by listening to music at a low volume while in the HIGH gain setting. For low volume listening, we would recommend the LOW gain setting. We would also recommend LOW gain for use with most PCs and laptops. The HIGH gain is designed for listening to music at louder volumes and for linking up Minirigs. You can toggle between the gain setting in Bluetooth mode by pressing the LED once.
Q. I have some sand/dust in the top of my Minirig, can I unscrew the top to clean it?
A. We would advise NEVER to unscrew the top of the Minirig to avoid damaging the speaker inside. If there is a little bit of sand inside the best thing to do is to make sure it is completely dried out and then CAREFULLY hoover it up with the small nozzle on the vacuum cleaner. It shouldn't affect the sound.
Q. How many Minirigs can I link together?
A. Obviously there is practical limits but we have had some great parties with over 80 Minirigs linked up in a chain without any problems! We would love to hear about your Minirig link ups too.
With the Minirig 3 you can link up as many as you like wirelessly! See the user guide or app guide to find out how to start a wireless link up.
Q. I have an old wired Minirig, can I get it serviced? Should I upgrade?
A. The Minirig design and sound has improved a lot since its first release in 2011, so our latest products will have more features and sound much better. However, our older products still sound great and are built to last, so we like to keep them running as long as possible through repair and servicing. Contact support and we will discuss whether your older Minirig can be serviced, updated, or recycled.
Q. Is it safe to take a Minirig on an airplane? Can I send one via courier?
A. There are regulations controlling how products containing lithium ion batteries can be safely transported by air. All Minirig products meet the criteria of being safe for air travel because 1) The batteries have been tested to UN standards 2) The total battery capacity is <100Wh 3) The individual cell capacity is <20Wh. When sending a Minirig via airmail/courier, the package may need to be labeled with the "lithium ion battery" sticker. When taking a Minirig on an airplane, it is recommended by airlines to take them in your carry on luggage. Be sure to turn off the BLE standby feature when flying (applied to Minirig Mini, Minirig 2 and Minirig 3).
Q. How can I find out more about Minirigs?
A. To be the first to hear about what’s going on in the world on Minirig, be it new products, competitions or mixtapes please sign up to our email newsletter and follow us on social media.